Privacy Policy

Last Updated: August 2025

At Mossara Farms (“we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (mossarafarms.store) or purchase from our store. By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

a) Personal Information

  • Name, billing/shipping address, email address, phone number

  • Payment details (processed securely via Shopify Payments, PayPal, or other trusted gateways — we do not store full payment card information)

b) Order Information

  • Details about the products you purchase

  • Order history and transaction records

c) Technical & Usage Information

  • IP address, browser type, operating system, and device information

  • How you use and interact with our website (pages visited, time spent, clicks, etc.)

d) Cookies & Tracking

  • We use cookies and similar technologies to improve your browsing experience, analyze traffic, and provide personalized content or advertising.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding purchases, inquiries, or customer support

  • Send updates, promotions, or newsletters (only if you opt in)

  • Improve our website, products, and customer experience

  • Prevent fraud, secure transactions, and comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with trusted third parties in the following cases:

  • Service Providers: Shopify, payment gateways, shipping carriers, and IT providers to complete your order.

  • Legal Compliance: When required by law, regulation, or legal process.

  • Business Transfers: In the case of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal requirements. When data is no longer needed, we securely delete or anonymize it.

5. Security

We take reasonable measures to protect your personal data against unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to also protect your information by using strong passwords and keeping your account details private.

6. Your Rights

Depending on where you live, you may have the following rights:

  • Access & Correction: Request a copy of the personal data we hold and update inaccuracies.

  • Deletion: Request that we delete your personal data, subject to legal or contractual restrictions.

  • Restriction of Processing: Request limited use of your data.

  • Portability: Request transfer of your data in a structured format.

  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, contact us at privacy@mossarafarms.store.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential shopping cart and checkout functions

  • Analyze traffic and performance to improve usability

  • Personalize your shopping experience

  • Provide targeted advertising through third-party platforms (e.g., Google Ads, Facebook Ads)

You can manage or disable cookies in your browser settings, but some website features may not function properly without them.

8. Third-Party Services

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell our products to you. Shopify securely stores your personal data in compliance with international standards.
Other third-party tools (such as Google Analytics or email marketing services) may collect data in accordance with their own privacy policies.

9. International Data Transfers

If you are located outside Germany, please note that your information may be transferred to and processed in countries that may not provide the same level of data protection as your home country. We ensure that such transfers comply with applicable laws (such as GDPR).

10. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: